I value sustainability, simplicity and beauty and lead with genuine action toward these values.

My journey has taken me from the University of Oregon, to Product Management in the tech industry, and through the demanding world of fatherhood. The experiences of this journey defined me, and I built a diverse skill set and perspective.

Here I share a summary of my skills, as displayed through my exeperience at a large company, my personal projects, and hobbies. I value high quality output which I believe can be achieved through iterative improvements and learning each iteration to drive innovation. Do your best, and trust that in the end, it all works out.

Your beliefs become your thoughts, Your thoughts become your words, Your words become your actions, Your actions become your habits, Your habits become your values, Your values become your destiny.

- Gandhi

I worked in the service industry in college where I learned the importance of the customer. In 2006, I became a Business Analyst with the public technology company Symantec, which eventually became NortonLifeLock Inc. (and now Gen), a leader in consumer cyber security.

As a Business Analyst, I gained experience identifying and solving customer pain points in our organization. I focused on improving our customer experiences. I was inspired by The Effortless Experience by Matthew Dixon, Nick Toman, and Rick Delisi. An easy customer experience drives both retention and new acquistion.

In 2013, I continued to gain experience as the Product Owner for a Scrum team. Our team focused on identifying probleam areas in the customer experience, and examining using root cause analysis techniques and delivering requirements to fix.

In 2016 my role became more focused on the acquisiton and integration of LifeLock into the Norton customer experience. As a Product Manager in this role, I helped make sure the Support Organziation would be prepared for the changes in the customer experience, and ensured the voice of customer insights the Support organziation collected where used to deliver the right experiences. I helped to make sure that our Online and Live Help experiences delivered value as the company evolved to offer new products and services that needed support.

In 2019, I worked as Senior. Product Manager responsible for the tools our support and sales agents used to help millions of customers. Our team delivered an award winning inside sales tool that improved the ability of our telesales agents to make phone sales. We delivered the foundation of the multi-year roadmap for an agent experience that delivered a comprehensive set of features to easily help customers with most use cases.